What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please provide us the form URL so we can check your settings. It is impossible that the PDF file will be missing if you have successfully submitted a data to your form. It should always create a PDF File along with the uploaded file(s).
Please make sure that the integration is properly set into the form. If you already have that one, then please try re-integrating the form. That should help, if not, please let us know.