What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Client Not Receiving Email AlertsAsked by brian schwab on April 27, 2013 at 07:38 PM
My form for Loft bar and bistro seems to not be working on my clients end, I tried emailing him and he recieves my emails, but the form will not forward to his email? I get the inqueries in the inbox on jotform but they are not going out to the recipients email.
My Forms Emails JotForm email thanks
You have the correct settings, and our email logs indicate that the emails have been sent to your client email address - http://pastie.org/7731650.
Please try to ask him to check the Spam Folder and add email@example.com to his Safe Sender List or Contact List as you have this as the Email Sender.
You can find more of the solution on this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts