Suspended login

We attempted to log in and get our credit card updated but for over 3 hours it's said we were suspended. After the initial lock out we waited the 3 hours and tried again. Can you advise on how we can get back into the account? 

Account: prchope

Your account was auto suspended by our system due to too many failed credit card attempts to prevent any fraudulent actions.

I have now reactivated your account. Please make sure to enter a valid credit card in order not to get suspended again.