Suspended login

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    Julie Warner 
    Asked on January 09, 2020 at 01:41 PM

    We attempted to log in and get our credit card updated but for over 3 hours it's said we were suspended. After the initial lock out we waited the 3 hours and tried again. Can you advise on how we can get back into the account? 


    Account: prchope

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    Vanessa_T
    Answered on January 09, 2020 at 03:40 PM

    Your account was auto suspended by our system due to too many failed credit card attempts to prevent any fraudulent actions.

    I have now reactivated your account. Please make sure to enter a valid credit card in order not to get suspended again.