Feature Request:Automatically Hide Empty Fields on Form Submissions

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    Asked on April 10, 2011 at 02:17 PM


    On my form I have 14 dropdown boxes and a client might select a item inside a maximum of two boxes, and I have about 12 other open field boxes into which a client can enter data (none of boxes are required).


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    Answered on April 10, 2011 at 10:23 PM


    Unfortunately, this is not possible within the features of JotForm.

    Alternatively, you can create different email notifications and auto responders.  Each email notification and auto responder's content can have its template edited.  From there you can create all possible combinations of what your filled up form can produce.

    Next, create a condition where if 2 certain dropdown boxes are used, use that certain email notification in that condition. Same process in the auto responder email.

    If you need more details on how to do this, please let me know.


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    Answered on April 10, 2011 at 10:30 PM

    Hi Marty

    Unfortunately, hiding unanswered fields in email notifications is not presently possible with JotForm forms. I believe a request was made for this feature some weeks ago but I will re-submit it.

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    Answered on April 10, 2011 at 10:41 PM


    Yes, please email me more details on your solution. Thanks.


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    Answered on April 11, 2011 at 07:57 AM

    Alright Marty, here's the long process:

    Create different different email notifications with specific contents only as well as auto reply emails for users.

    Example: I have a form with two dropdown menus.  I would like to receive an email without other fields as blank and only the selected fields will show up in the email notification.

    To acheive this, I will need to duplicate my email notifications into 4
       1 if dropdown 1 is selected
       1 if dropdown 2 is selected
       1 if both is selected
       1 if none is selected

    I will then have to edit each notification email content to fit my requirements
       Notification 1 will only have dropdown 1 field
       Notification 2 will only have dropdown 2 field
       Notification 3 will have both fields
       Notification 4 will say no submissions at all (see 2nd image below)


    Now that I have the different types of notifications, I will then proceed to put up my condition:

    I will have to choose Send an email after submission to accomplish this

    Next, fill up the necessary conditions first.

    On my condition 1, I'm setting it up for my notification 1. Select the drop down and with the condition "Is Filled".  I will also need to set Dropdown 2 as empty so I will need to add a new rule by clicking Add New Rule button (see image below)

    The result of my notification 1 condition should look like this:

    Now all I will need to do is set my conditions properly for the other notifications:

    Notification 2

    Notification 3

    Notification 4

    In the end, I have all these conditions:

    Hope this helps

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    Answered on May 06, 2013 at 07:10 AM


    We have a new feature in Jotform. This is the "Hide Empty Fields on Emails" from Advanced tab under Preferences. You can hide empty fields in email notifications with using this feature.