Why did we stop receiving email notifications?

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    dfullerton
    Asked on April 29, 2013 at 09:19 AM

    ALL of our email notifications stopped.  Our last one to came through was on Friday morning.  When we open jotform up we see those that are not coming through. PLEASE HELP US ON THIS ASAP.

    Can you please reply to:  ginny@paylonllc.com

    It is all of our forms.

    Thank you,

    Ginny

  • Profile Image
    glennlee
    Answered on April 29, 2013 at 10:20 AM

    Hi Ginny,

    Sorry for your inconvenience.

    Your email address dennis@paylonllc.com is not in the bounce list. However, your email notification might send to your spam folder.Please kindly check your spam folder. To avoid not receiving your email notification, please follow this guide

    Thanks!

  • Profile Image
    dfullerton
    Answered on April 29, 2013 at 12:03 PM

    You are not showing up in our spam. I'm really not sure what to do next.  We just sent another test and no notification came and nothing went to junk. Now what?

  • Profile Image
    glennlee
    Answered on April 29, 2013 at 12:37 PM

    Hi Ginny,

    Have you tried the guide How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues ?

    Please follow the guide above.

    If you have followed the guide and still not receiving the email notification, please share us the form url so we can investigate further. Thanks!