What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did we stop receiving email notifications?

    Asked by dfullerton on April 29, 2013 at 09:19 AM

    ALL of our email notifications stopped.  Our last one to came through was on Friday morning.  When we open jotform up we see those that are not coming through. PLEASE HELP US ON THIS ASAP.

    Can you please reply to:  ginny@paylonllc.com

    It is all of our forms.

    Thank you,


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    Answered by glennlee on April 29, 2013 at 10:20 AM

    Hi Ginny,

    Sorry for your inconvenience.

    Your email address dennis@paylonllc.com is not in the bounce list. However, your email notification might send to your spam folder.Please kindly check your spam folder. To avoid not receiving your email notification, please follow this guide


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    Answered by dfullerton on April 29, 2013 at 12:03 PM

    You are not showing up in our spam. I'm really not sure what to do next.  We just sent another test and no notification came and nothing went to junk. Now what?

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    Answered by glennlee on April 29, 2013 at 12:37 PM

    Hi Ginny,

    Have you tried the guide How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues ?

    Please follow the guide above.

    If you have followed the guide and still not receiving the email notification, please share us the form url so we can investigate further. Thanks!