Captcha > Google Invisible reCAPTCHA: produces an Upload Error if it is enabled in the upload form.

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    TCNSMarketing
    Asked on January 10, 2020 at 06:05 AM

    Dear Jotform, 

    we are facing problems with file uploader, both with lightbox and with external url implementation (please, see test page here: https://www.tecnosida.it/silice-test)

    Hope you will help us finding a solution.

     

    Thank you

     

    Screenshot
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    Welvin
    Answered on January 10, 2020 at 09:08 AM

    Our apologies for the inconvenience, and kindly disregard my tests. 

    I found out it's the Google reCaptcha that is causing the problem in the form. I have re-added that, and that seems to have fixed the problem. Would you mind checking again at your end? Please let us know if the issue persists. 

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    TCNSMarketing
    Answered on January 14, 2020 at 04:15 AM

    Dear Welvin,

    we still are facing the problem, with attachments.

    I include below two screenshots, the first taken in nor,al mode, the second in incognito view.

    Please, note that we see the problem in both forms, thank you.


    1578993295Cattura.JPG

    1578993313Cattura2.JPG

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    BDAVID
    Answered on January 14, 2020 at 08:37 AM

    Hi, I have tested your form, and got the same error:

    Could you please try removing the captcha field to see if that makes a difference?

     

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    TCNSMarketing
    Answered on January 14, 2020 at 09:07 AM

    Hi,

    without the captcha field we can send attachments. How can we use it and avoid the problem?


    Thank you

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    BDAVID
    Answered on January 14, 2020 at 10:18 AM

    Thanks for confirming. It seems like the issue only happens when the "Google Invisible reCAPTCHA" is enabled. You may keep using the captcha field, but do not turn on the "Google Invisible reCAPTCHA":

    1579015099keepitoff.png

    I'll need to forward this to our back-end team. You will be updated when this gets fixed.

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    TCNSMarketing
    Answered on January 15, 2020 at 04:02 AM

    Ok, thank you

     
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    Andrew 
    Answered on January 31, 2020 at 07:07 AM

    We have also this same problem for one of our form but now it solved. Thanks from team Meetanshi BDAVID