What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get PDF...server.php not loading from www.jotform.com

    Asked by Sam Corsentino on April 29, 2013 at 12:57 PM

    After clicking the "Get PDF" tab, we receive an error indicating Internet Explorer cannot download server.php from www.jotform.com

    Page URL:

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    JotForm Support

    Answered by Welvin on April 29, 2013 at 02:25 PM

    Hi Sam,

    Good day! This happens with older versions of Internet Explorer. You may consider using Latest versions of Google Chrome or Mozilla Firefox.

    Can you please let me know your Internet Explorer Version and OS? I'd like to have that so I can proceed on escalating this thread to our developers.


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    Answered by Sam Corsentino on April 29, 2013 at 02:47 PM
    We use IE8 - Chrome and Mozilla interferes with other programs we are using.

    We were working fine last week.


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    JotForm Support

    Answered by jonathan on April 29, 2013 at 04:11 PM

    Hi Sam,

    Will it be OK though if you just temporarily used Chrome or FF browsers just when using the Get PDF files?

    I tested it on IE9, Chrome, and FF -- and was able to successfully get the PDF file.


    From what I can see so far on your given screenshot, it could be you are still using WinXP OS and IE8 browsers. Can you confirm this?

    We would be glad to find a resolution to your issue, but we need to know first some more details like your OS and browser's version.


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    Answered by Sam Corsentino on April 29, 2013 at 04:47 PM
    Operating system is Windows XP Professional, version 2002, service pack 3



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    JotForm Support

    Answered by EltonCris on April 29, 2013 at 09:51 PM


    Try to reset your IE8 browser and check it again or you should probably consider using latest browsers like Chrome and Firefox.

    I have also tried it on my IE8 browser and I was able to download the PDF Submission.