Unable to view form submissions

  • Profile Image
    mayragonzalez
    Asked on January 11, 2020 at 10:18 PM

    Hi,

    I am trying to see the submissions for my forms, I am following the guide but I cannot see them. They appear to be in blank. I also exported them to excel, and all cells are in blank.

    The forms are shared with me, but I am supposed to be able to watch the submissions and to track them.

    Could you please let me know if there is something wrong with my account.

    my email account is : mayra.gonzalez@sanroberto.edu.mx

    thanks, regards



    This is a re-post of a comment on How to View Form Submissions

  • Profile Image
    JohnRex
    Answered on January 11, 2020 at 11:08 PM

    I have checked the account who shared the forms with you and was able to see that he's using EU server in storing the submission data. This keeps you from seeing those.

    Please try migrating your account's data to our Europe Datacenter as well and see if that will allow you to view his form's submission.

    Please go to https://www.jotform.com/myaccount/data and check this option below:

    15788021072111604.png


  • Profile Image
    mayragonzalez
    Answered on January 13, 2020 at 10:11 AM

    Great, solved.


    Thanks a lot for your help.

    Regards