Unable to view form submissions

Hi,

I am trying to see the submissions for my forms, I am following the guide but I cannot see them. They appear to be in blank. I also exported them to excel, and all cells are in blank.

The forms are shared with me, but I am supposed to be able to watch the submissions and to track them.

Could you please let me know if there is something wrong with my account.

my email account is : mayra.gonzalez@sanroberto.edu.mx

thanks, regards

I have checked the account who shared the forms with you and was able to see that he's using EU server in storing the submission data. This keeps you from seeing those.

Please try migrating your account's data to our Europe Datacenter as well and see if that will allow you to view his form's submission.

Please go to https://www.jotform.com/myaccount/data and check this option below:

Great, solved.

Thanks a lot for your help.

Regards