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David ParsonsAsked on January 12, 2020 at 2:45 AM
Hello! I just signed up for an account and when I go to login, it says that the account is suspended. Also, the verify email link was invalid.
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Mike_G JotForm SupportReplied on January 12, 2020 at 3:10 AM
We would like to apologize for any inconvenience. I have checked your account and it doesn't have any forms created in it yet as it was just created as you mentioned.
Our anti-phishing system must have flagged your account by mistake. I have reactivated your account. You should be able to login to your account again.
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David ParsonsReplied on January 12, 2020 at 3:12 AM
Thank you, Mike!
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David ParsonsReplied on January 12, 2020 at 3:50 AMIt’s not saying that I’m suspended anymore, but it doesn’t load anything when I click the login link. It turns color when I roll the mouse over the button, but when I press it, nothing happens.
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David ParsonsReplied on January 12, 2020 at 3:54 AM
So, now it doesn't say anything, but the login button does nothing at all for me now. Tried logging into it on my wife's computer, thinking maybe it was a cache thing, and it still says suspended.
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Mike_G JotForm SupportReplied on January 12, 2020 at 5:52 AM
I'm sorry for the trouble this had caused you. I can confirm that your account has been reactivated. Please check it again and let us know if you need any further assistance.