form.jotformeu.com - Forms are not available, users say that the links are broken.

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    animalstarawards
    Asked on January 12, 2020 at 08:52 AM

    Hello

     

    I upgraded my account to the bronze subscription today yet none of the links on my forms are working I have posted them on Facebook and had people come back to me to tell me that they cannot nominate in my awards because it says the link is broken.

    I have checked everything and I cannot see what is wrong can you please explain why I am unable to use the links and what the problem is thank you Mary 

  • Profile Image
    BDAVID
    Answered on January 12, 2020 at 10:05 AM

    Hi, I have checked all your forms, and only these two are not available:

    https://www.jotformeu.com/form/90375733309359 

    https://www.jotformeu.com/form/80137159398364 

    Those forms are disabled, but you can enable them as shown on this guide: https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    Let us know if you need more help, we will be glad to assist you.

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    Mary jane Burgess
    Answered on January 12, 2020 at 10:13 AM

    Good Afternoon

    All 3 of my forms are enabled

    Animal Star Awards Nomination Form 2020

    Pembrokshire Dog Awards Nomination Form 

    Pawsmouth Dog Award

    All of the form links are in the incorrect format!

    I cannot embed them into the websites!

    please rectify this with immediate effect it is damaging my business reputation!




  • Profile Image
    Mike
    Answered on January 12, 2020 at 10:46 AM

    I have checked your form links and they appear to be working at the moment:

    https://form.jotformeu.com/animalstarawards/nominations2020

    https://form.jotformeu.com/animalstarawards/pawsmouth-dog-awards-nomination-for

    https://form.jotformeu.com/animalstarawards/Pembrokeshire

    Could you please test these links again and let us know if you still need assistance?

  • Profile Image
    animalstarawards
    Answered on January 12, 2020 at 10:49 AM

    157884419331F4318E-DC39-4A45-8E65-573C24

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    animalstarawards
    Answered on January 12, 2020 at 10:55 AM

    They DONT work unless I change the wording from https://jotform.jotform.eu to https://eu.jotform.com  so I cannot copy the links in their current form I have to copy then change the wording something is wrong!!

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    Mike
    Answered on January 12, 2020 at 12:12 PM

    The https://form.jotformeu.com address is supposed to work. It seems to be somehow blocked in your network/computer.

    Could you please let us know what Internet Service Provider you use? If possible, please also turn off the wi-fi connection on your mobile phone, and try accessing the https://form.jotformeu.com links to see if they are working when using the mobile connection.

    Could you please also let us know if you use a Heimdal Security software or any other security-related software (e.g. antivirus, antimalware, firewall, browser extension)?

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    animalstarawards
    Answered on January 12, 2020 at 12:58 PM

    I use BT Internet I’ve tried all of the above and nothing works!

  • Profile Image
    animalstarawards
    Answered on January 12, 2020 at 01:05 PM

    My Internet provider was blocking Jotform it’s all sorted now thank you