What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please downgrade my account to Starter

    Asked by yuniao696 on April 29, 2013 at 05:28 PM


    Dear JotForm,

    I upgraded my account to Premium on 04/12 (Ref#70843566). I want to downgrade my account but the website does not allow me to do so. Could you please downgrade my account to Starter? Thanks!


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    Answered by yuniao696 on April 29, 2013 at 05:34 PM

    Just realized that the next billing time is 05/11. I guess I will downgrade on 05/10 then. Thanks! I really like JotForm!