Downgrade account

  • Profile Image
    aristomedia
    Asked on January 12, 2020 at 06:30 PM

    Hello.

    Looking for downgrade my account, but I understand I have too many forms, what is the best way to accomplish this?

  • Profile Image
    Kiran
    Answered on January 12, 2020 at 08:20 PM

    I see that your account is already downgraded to Bronze monthly plan from Silver plan. Your account is currently within the usage limits of Bronze subscription plan and good in standing. 

    If you are referring to Free subscription plan, I notice that your account is currently holding about 4GB of storage space with 1700+ submissions. If you downgrade the account to free plan, the oldest submissions shall be deleted due to the submission storage limit of free plan that stores the latest 500 submissions only. Also, since the storage space is more than 100MB, the forms shall not be accessible until the storage space is cleared by deleting the submissions from the forms.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.