What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Request: Prepopulate home address value to paypal address value in one click

    Asked by Masalamedia on April 30, 2013 at 04:00 AM

    The Paypal Pro intergration returns a single field with the payer's information glommed into one field, including email address. So, to be able to run an auto-responder you have to ask for a customer's email address in JF fields...  

    Same goes for Address fields... You end up having to ask for street address as JF fields then they are forced to fill out that same data all over again once the paypal fields are revealed.

    It would be a kind gesture to save users time and hassle if there were a way to click a button that would auto-populate the Paypal fields with data that has already been entered... along the lines of a common "billing is same as shipping" trigger. This saves the user typing their address info twice, which is an understandable annoyance.

    This kind of tool is pretty common on professional and commercial web forms out there, so it would be nice to see JF keep up with this UI convention.

    Feature Request web forms email professional tool
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    JotForm Support

    Answered by EltonCris on April 30, 2013 at 06:14 AM

    Hi,

    I will submit that as a feature request but you should take a look at this guide for a workaround.

    http://www.jotform.me/help/107-How-to-Enable-Prepopulating-Fields

    Demo: http://formdemos.awardspace.biz/formTemplate10.html

    Hope this still helps. Thank you!

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    Answered by Masalamedia on April 30, 2013 at 11:34 PM

    Hi - thanks for the tip. That's 30+ minutes of non-trivial effort that would be eliminated if there were a built-in JF Feature.

    Also, extra complicated when embedding on a Wordpress page where editing JS calls is not as simple as opening an HTML editor.

    PLEASE implement as a feature. Thanks.

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    JotForm Support

    Answered by Welvin on May 01, 2013 at 12:50 AM

    Hi,

    We have this thread to our developers already. We'll let you know for any progress about this. This is currently marked as Important.

    Thanks for suggesting in and for your patience.

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    JotForm Support

    Answered by NeilVicente on May 01, 2013 at 06:49 AM

    @Masalamedia

    As a matter of fact, you can capture specific information from the payment data by using email tags, in the following format:

    {paymentFieldName:data}

    For example:

    {myProducts:street}

    {myProducts:firstname}

    Other tags are:

    firstname
    lastname
    email
    addr
    city
    state
    zip
    country

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    Answered by Masalamedia on May 02, 2013 at 01:41 AM

    @NeilVicente - THAT is very interesting! Thanks. I love it when I learn of these features, but wish they were more obvious in the user interface.

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    Answered by born on February 26, 2014 at 04:28 AM

    @NeilVicente

    Any chance you could elabrorate on this, what does 'using email tags' mean?

     


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    JotForm Support

    Answered by NeilVicente on February 26, 2014 at 04:57 AM

    @born

    We are not sure what exactly it is that you are trying to achieve, so I suggest opening a new thread for your question so we can properly assist you.

    Cheers!

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    Answered by born on February 26, 2014 at 05:03 AM

    It was related to your answer in this same post. You said you can pre-populate paypal with the address value using email tags. Just wonder exactly how that worked, where would you impliment that?

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    JotForm Support

    Answered by NeilVicente on February 26, 2014 at 05:09 AM

    The original poster's issue was about capturing specific data from JotForm email alerts received when a form with Paypal transaction is completed.

    Please kindly open a new thread for your issue.

    Thank you.