What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password reset problem

    Asked by on May 25, 2010 at 11:55 AM
    I have several paid accounts all under the same email address. The password for my main account is not working, when I try submit for a new password and then reset, it logs me in undar the wrong account.
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 26, 2010 at 02:11 AM
    Try clearing your browser cookies. That should prevent this from happening.

    If you have multiple accounts and need to manage them all a good solution might be to use a different browser for each account. For example, if you have Firefox, Chrome, Safari installed on your computer you can keep the same account open on the same browser. That's what I do sometimes.