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GreenGateAsked on January 14, 2020 at 5:27 AM
Clicking to download the image from the submitted form, marked in red in the attached screenshot results in a 404 page.
If i however login to your website first, the link in the email works afterwards.
Form: https://form.jotform.com/193503881822057 -
Ashwin JotForm SupportReplied on January 14, 2020 at 8:55 AM
It is caused because of the "Require log-in to view uploaded files." "Privacy" setting you have enabled in your account setting page. Please check the screenshot below:
I would suggest you to please uncheck the "Require log-in to view uploaded files." privacy setting and that will solve your problem.
Hope this helps.
Do get back to us if you have any questions.