Uploaded File URL shows 404 error message.

  • Profile Image
    Asked on January 14, 2020 at 05:27 AM

    Clicking to download the image from the submitted form, marked in red in the attached screenshot results in a 404 page.


    If i however login to your website first, the link in the email works afterwards.

    Form: https://form.jotform.com/193503881822057

  • Profile Image
    Answered on January 14, 2020 at 08:55 AM

    It is caused because of the "Require log-in to view uploaded files." "Privacy" setting you have enabled in your account setting page. Please check the screenshot below:


    I would suggest you to please uncheck the "Require log-in to view uploaded files." privacy setting and that will solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.