How can I unlock my account?

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    Answered on January 14, 2020 at 11:10 AM

    Your account was suspended due to this form "Credit Card Authorization Form" that was flagged by our system as suspicious because it collects credit card information in plain form fields and copies of driver's licenses.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    Also, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting copies of driver's licenses is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect copies of driver's licenses from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We can only lift the suspension in your account if you agree with our terms and allow us to delete the offending fields mentioned above.