Determine what Stripe account is connected

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    BarwisMethod
    Asked on January 14, 2020 at 03:44 PM

    The form located at the URL I've provided has payment connected to Stripe; however, we haven't been receiving the money in our account.  How are we able to see what Stripe account this is connected to?  The only thing I see is that we can disconnect it and connect the form to a new account, but then I still won't be able to view where the past payments were going.  Can you please help ASAP?


    https://form.jotform.com/61454086429965

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    Mike_G
    Answered on January 14, 2020 at 05:30 PM

    If you are not seeing the payment in your Stripe account, it is possible that the integration is connected to a different Stripe account. I'm afraid the information on what Stripe account your form is integrated with is not available within Jotform but I would suggest that you try clicking the Stripe Customer ID link that can be found on the submissions page of your form.

    http://www.jotform.com/help/269-How-to-view-Submissions

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    BarwisMethod
    Answered on January 24, 2020 at 02:37 PM

    Hi Mike,

    I tried what you suggested and all it did was take me to the Stripe login page.  When I contacted Stripe directly about this issue since the donation money from our Jotform isn't going into any of our Stripe accounts, although it clearly shows in the form that it's connected, below is what Stripe told me.  Is there anyone else at Jotform I can speak to about this?  It's a major issue when nonprofit donation funds are going missing.


    STRIPE:  This does seem like an issue on Jotform's side. From the looks of it, they make checkout forms. This would mean that they are the ones that are collecting all of the info, which they would then pass over to us so that we can charge the customer. The issue here is that I don't see any record of the customers information ever making it over to us.
     
    So there's a disconnect from Jotform to Stripe. 
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    Mike_G
    Answered on January 24, 2020 at 04:49 PM

    We would like to apologize for any inconvenience. Please allow me to escalate your concern to our developers to see if the information you are looking form is available.

    We will update you in this thread the soonest.

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    BarwisMethod
    Answered on January 28, 2020 at 09:40 AM

    Please let me know when this thread is updated. We need an answer on our funds in "limbo". Thanks

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    JohnRex
    Answered on January 28, 2020 at 11:53 AM

    Apologies but as checked, there isn't any update available yet at the moment. Let me send a follow up to our backend team to look for possible updates.

    Thank you for your patience.