Download Form Document Issue

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    Asked on January 14, 2020 at 04:39 PM

    Hello - I'm trying to download a document from a form submission and I continue to get the attached error message. Please assist. 

    To troubleshoot the below form was created and it will provide a clear example as to the problem 

    Please assist. 

  • Profile Image
    Answered on January 14, 2020 at 06:47 PM

    Hello @Aquilataxservices!

    I would like to apologize for this inconvenience and am glad to offer you our assistance with this issue.

    Unfortunately, I am unable to replicate the issue you are currently experiencing. When I check your submissions I am able to see and download the attached files successfully.

    Please note that there are a number of users currently experiencing issues with their submissions page as it is a server problem on our end. Our development team has been notified and is working on a fix this very moment.

    In the meantime, I would suggest that you clear your browser's cookies and cache, then log into your account once again and try to access your submissions page. If the issue persists please do let us know so that we may add this thread to our count of users experiencing issues. We look forward to your response.