What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble Processing Payment

    Asked by jflaherty on April 30, 2013 at 11:48 AM

    I recieved this email yesterday:


    Hi Katrina,


    We had trouble processing your payment. Your JotForm Economy Monthly subscription has now expired due to non-payment.


    Can we move our payment day to the 5th to continue the monthly subscription?

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    JotForm Support

    Answered by EltonCris on April 30, 2013 at 12:13 PM

    Hi Katrina,

    Your account was already downgraded to Free. I would suggest to re-upgrade your account to avoid interruption on your form submissions. Kindly visit our Pricing page to re-upgrade.

    You can actually pay anytime you want but since your account is already downgraded to Free, you have to upgrade immediately to avoid over-limiting your free submissions quota which may happen anytime soon.

    Thank you for your understanding!