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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [custom domain] JotForm Submit.php and SSL Security

    Asked by annuitieshq on April 30, 2013 at 11:48 AM

    Hello,

    I have been working with Jot Form for the last two weeks and trying to integrate the form I have created into my landing page at my secure website.

    I have set up a custom domain following the instructions you provide in your forum. I have taken the source code including all JS, CSS and image files for the form and uploaded them to my secure server and site. I have changed all the links and added https:// to every where it should be needed but yet when I go to the page and try to submit a test conversion I get a nice ugly red message about SSL from rates.annuitieshq.com/submit.php that it is going to Jotform.com or www.jotform.com. I understand that your system submits to Jot Form and you guys have secure.jotform.com as your SSL option but that doesn't work for me in my current situation.

    I need a solution to this issue and an explanation as quickly as possible. Jot Form was supposed to be the answer. I have gotten to the finish line and I'm ready to launch and I'm finding out I might have to scrap Jot Form all together because of having SSL on my site?

    LANDING PAGE:  https://www.annuitieshq.com/annuity-rates

    CUSTOM DOMAIN SETUP: rates.annuitieshq.com

    Thanks and looking forward to your answer,

    Marc

    Annuities HQ

    Page URL:
    https://www.annuitieshq.com/annuity-rates

    source domain SSL secure custom domain
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    JotForm Support

    Answered by Welvin on April 30, 2013 at 01:04 PM

    Hi Marc,

    Good day! This is possibly because of the https://rates.annuitieshq.com/ configuration on your end. When I access this page, it also gives me a security certificate error. I guess your SSL Certificate does not support sub-domain.

    You may consider using still, the domain for jotform.ca - https://www.jotform.ca/submit.php as submit action URL.

     

    Thanks

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    Answered by annuitieshq on April 30, 2013 at 01:41 PM

    Hi Welvin, 

    Thanks for answering quickly and I appreciate your response. I am going between Jot Form and my developer to get this accomplished. We set up the custom domain in the beginning of this process as we wanted the form to look like it was coming from our domain due to the fact we have SSL on our site.

    So that is why we set that up originally. That is still in play now but the second issue we ran into along the way was a width issue on the form we built when trying to use the wordpress js script shortcode upon embedding the form into the page. 

    So we resorted to taking the source code and still using the custom domain with our submit action URL's and other important URL calls in the code. 

    My developer tells me that using your secure jotform/submit.php action URL will still give us the same result because the form is submitting to your servers and our SSL certificate will not like that at all? 

    It seems to me there is a disconnect here as it relates to our individual situation. 

    Thank you for any follow up help you can provide, 

    Marc

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    JotForm Support

    Answered by Mike_T on April 30, 2013 at 02:23 PM

    The custom domain option will not work through SSL.

    You are calling URLs like https://rates.annuitieshq.com/static/jotform.js, but we do not have the SSL certificate with rates.annuitieshq.com name installed on our side, so this is showing the error of mismatching certificate name.

    My developer tells me that using your secure jotform/submit.php action URL will still give us the same result because the form is submitting to your servers and our SSL certificate will not like that at all?  

    It should not be like this. Please try our standard SSL option (without custom name).

    If you need any further assistance, please let us know. Thank you.

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    Answered by annuitieshq on May 04, 2013 at 06:49 PM

    Hi Mike T, 

    Thank you for your post and helping us sort out the confusion on our end. It appears we have been able to successfully implement Jot Form into our SSL environment. 

    A shout out to Welvin from Jot Form Support as well. 

    Cheers, 

    Marc

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    Answered by jeanettebmz on May 04, 2013 at 11:44 PM

    Hello Marc on behalf of Welvin and Mike, let me tell you we are very happy to hear that you finally sorted out the issue

    Do not hesitate to contact us anytime whenever it is required

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    Answered by Chase on August 06, 2013 at 05:18 PM

    All of your instructions worked for us also. Thanks!

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    Answered by khrisell on August 06, 2013 at 05:53 PM

    Hello Chase,

    In behalf of the rest of the Support Team, we are glad to serve our clients with their JotForm needs.

    If you need any assistance, kindly open your own thread so that we could address it properly and avoid any confusion.

    Thank you for using JotForm.

    Happy to help! :)