Form Keeps Jumping On Mobile

  • fransupport
    Asked on January 15, 2020 at 9:49 AM

    https://freedomlawnsfranchise.com/lprogram.html


    On mobile the form keeps jumping or refreshing when trying to fill in any type of value on the form. I have searched the forums and put in the ?nojump into the Iframe code. Site was made using adobe muse.


    Please advise. 



  • KrisLei Jotform Support
    Replied on January 15, 2020 at 11:31 AM

    Hi,

    I have checked your website and I'm unable to replicate the issue using my android phone. May I ask for the make and model of the device you are using?

    Try using a different device to see if it has the same issue if it's not showing the same problem it could be a cache issue. Kindly try to clear your browser's cache then let us know if the issue still persists.

  • fransupport
    Replied on January 15, 2020 at 11:37 AM

    Samsung S10+ using Chrome and default browser. Seems to work ok on a Iphone.

     

    I also tried a Samsung S8 and am having the same issue. 

     

  • KrisLei Jotform Support
    Replied on January 15, 2020 at 12:44 PM

    I'm also using Google Chrome on my device but I didn't have any issue in filling out the form. Can you try re-embedding the form using the Embed code: Embedding-a-Form-to-a-Web-Page

    Let us know if the issue still persists.