meus clientes não conseguem me enviar o arquivo

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    raisaduarte2
    Asked on January 15, 2020 at 11:15 AM

    Olá, meus clientes ao finalizar o questionário não conseguem enviar automaticamente. A tecla finalizar não responde.

    Tem sido necessário salvar o documento e depois me enviar por e-mail o questionário.

    Como posso resolver?

  • Profile Image
    enterprisesupportteam
    Answered on January 15, 2020 at 01:19 PM

    Hello @raisaduarte2!

    I do apologize for any inconvenience this may be causing you, I am more than happy to provide you with assistance for this issue.

    Unfortunately, I was unable to replicate the issue that you are mentioning. I made a test submission to your form using test information and I was able to submit the form without any problems. I also checked the email logs in our servers, and it seems that messages with the questionnaire and answers are successfully being sent to your email address. As you can see in the below screenshot of the test submission I made:

     1579112171Screen Shot 2020-01-15 at 10.1

    I would recommend that you remove the "next" button at the bottom of your form since the form is only one page there is no need to have that there. Perhaps your respondents have been confused by the extra button which does not submit the form. This is the "next" button I am referring to: 

    1579112300Screen Shot 2020-01-15 at 10.1

    Please do feel free to reach out if you have any further questions or concerns, we are always happy to help!

  • Profile Image
    raisaduarte2
    Answered on January 15, 2020 at 02:50 PM
    Thanks for the answer!!
    Em qua., 15 de jan. de 2020 às 15:19, Jotform
    escreveu:
    ...
  • Profile Image
    enterprisesupportteam
    Answered on January 15, 2020 at 04:21 PM

    Hello @raisaduarte2!

    On behalf of all of us here at Jotform, you are most welcome! Please feel free to open a new thread if you require any further assistance, we are always happy to help!