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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is it saying "Invalid Configuration" when someone sbmits my form?

    Asked by cmajedi on April 11, 2011 at 08:54 AM

    Hi,

    I have a paypal pro account ( I think)... I did the Test configuration when I set up the payment wizard and that totally worked.

    But now if someone uses the form, for either the credit card or paypal it doesn't work. What am I doing wrong?

    Page URL:
    www.mamamanicures.com

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    JotForm Support

    Answered by liyam on April 11, 2011 at 10:00 AM

    Hello,

    I have tried filling up your form and I was able to continue to the login page of paypal.  When I tried testing your credit card payment it returned "This transaction cannot be processed due to an invalid merchant configuration."

    This means you still need to configure your paypal and accept the merchant agreement in your account.

    The list of paypal API errors are found here: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

    10500

    Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration.

    Occurs when you have not agreed to the billing agreement.

    Hope this helps.