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  • Profile Image

    Confirmation Email Incorrect Email Body

    Asked by teamgearint on April 30, 2013 at 05:49 PM

    The order forms I have created are for uniform purchasing.  Our clients use the form to select sizes and quantities, embroidery, and then they also specify what the printing should say.

    When our clients are filling the form out, it is correct.  When the form is submitted, the confirmations have completely wrong information.  Basically, the email confirmation doesn't match what was actually ordered.  Somehow, the forms are reverting to the original I used for my first form.  The items within the "Purchase order" section are all correct, but everything else shows up wrong.
    When going directly into JotForm submissions, the submissions are correct too... so it's just the email confirmations.

    I've attached the test email confirmation to show that the forms don't match up.

    I need to get this fixed ASAP, as we are about to hit our busy season and need these confirmations to be perfect.

     

    Thank you

    Megan

     

     

    It's actually worse that what I thought.  I changed both responder and notification emails to be sent to me and tested the form.  They don't even match each other OR the actual form.

    Notification email: 

    Womens Sossto Jersey -RED TEST
    TEST
    TEST
    Womens Sossto Jersey -WHITE TEST
    Sereno Jacket - RED

    TEST

     

    Responder (Confirmation email):

    Custom Morona Jersey -RED TEST
    TEST
    TEST
    Toque 13 Jersey -WHITE TEST
    Tiro 13 Training Jacket - RED TEST
    Tiro 13 Training Pant - BLACK TEST
    Estadio Backpack - RED

    TEST

     

     

    Actual Form

     

    Sossto Jersey - ORANGE

    TEST TEST TEST

    Sossto Jersey - WHITE

    TEST

    Training Tee - WHITE

    TEST

    Condivo 12 Training Jacket - BLACK

    TEST

    Sereno 11 Presentation Suit - GREY

    TEST

    Estadio Backpack - BLACK

    TEST

    Murray Max Hoody - BLACK

    TEST

    Optional - Sossto Shorts

    TEST TEST TEST
    AND

    It's actually worse that what I thought.  I changed both responder and notification emails to be sent to me and tested the form.  They don't even match each other OR the actual form.

    Notification email: 

    Womens Sossto Jersey -RED TEST
    TEST
    TEST
    Womens Sossto Jersey -WHITE TEST
    Sereno Jacket - RED

    TEST

     

    Responder (Confirmation email):

    Custom Morona Jersey -RED TEST
    TEST
    TEST
    Toque 13 Jersey -WHITE TEST
    Tiro 13 Training Jacket - RED TEST
    Tiro 13 Training Pant - BLACK TEST
    Estadio Backpack - RED

    TEST

     

     

    Actual Form

     

    Sossto Jersey - ORANGE

    TEST TEST TEST

    Sossto Jersey - WHITE

    TEST

    Training Tee - WHITE

    TEST

    Condivo 12 Training Jacket - BLACK

    TEST

    Sereno 11 Presentation Suit - GREY

    TEST

    Estadio Backpack - BLACK

    TEST

    Murray Max Hoody - BLACK

    TEST

    Optional - Sossto Shorts

    TEST TEST TEST
    AND
    The order form total in the "Purchase Order" section doesn't equal what was ordered.

    Sossto Jersey - ORANGE (Amount: 32.75 USD, YS: 2, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Sossto Jersey - WHITE (Amount: 32.75 USD, YS: 2, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Copa Zone Cushion Sock - BLACK/WHITE (Amount: 7.80 USD, Small/Youth: , Medium/Int.: 3, Large/Adult: )
    Copa Zone Cushion Sock - ORANGE/WHITE (Amount: 7.80 USD, Small/Youth: , Medium/Int.: , Large/Adult: 3)
    Sereno 11 Pres Suit - GREY/BLACK (Amount: 53.75 USD, YS: 5, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Embroidery (Per Name/Number) (Amount: 3.50 USD, Quantity: 12)
    4" Adidas Number on Shorts (Amount: 2.00 USD, Quantity: 13)
    Total: $268.35

    It should be $514.55

     

    HOWEVER - The form total isn't incorrect EVERY time I test it.  Per the example below:

    Sossto Jersey - ORANGE (Amount: 32.75 USD, YS: 1, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Sossto Jersey - WHITE (Amount: 32.75 USD, YS: 1, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Copa Zone Cushion Sock - ORANGE/WHITE (Amount: 7.80 USD, Small/Youth: 1, Medium/Int.: , Large/Adult: )
    Embroidery (Per Name/Number) (Amount: 3.50 USD, Quantity: 1)
    8" Adidas Number on Tees (Amount: 3.00 USD, Quantity: 1)
    4" Adidas Number on Shorts (Amount: 2.00 USD, Quantity: 1)
    Total: $81.80

     

    Page URL:
    http://www.teamgearsoccer.com/murray-max.html

    Screenshot
    email Submissions JotForm order forms
  • Profile Image
    JotForm Support

    Answered by abajan on April 30, 2013 at 06:28 PM

    Hi Megan

    Are you experiencing the same issue with the notification? If not, delete the autoresponder and replace it with a new one and let us know if you get the same result.

    Thanks.

  • Profile Image

    Answered by teamgearint on May 01, 2013 at 01:14 PM

    It's actually worse that what I thought.  I changed both responder and notification emails to be sent to me and tested the form.  They don't even match each other OR the actual form.

    Notification email: 

    Womens Sossto Jersey -RED TEST
    TEST
    TEST
    Womens Sossto Jersey -WHITE TEST
    Sereno Jacket - RED

    TEST

     

    Responder (Confirmation email):

    Custom Morona Jersey -RED TEST
    TEST
    TEST
    Toque 13 Jersey -WHITE TEST
    Tiro 13 Training Jacket - RED TEST
    Tiro 13 Training Pant - BLACK TEST
    Estadio Backpack - RED

    TEST

     

     

    Actual Form

     

    Sossto Jersey - ORANGE

    TEST TEST TEST

    Sossto Jersey - WHITE

    TEST

    Training Tee - WHITE

    TEST

    Condivo 12 Training Jacket - BLACK

    TEST

    Sereno 11 Presentation Suit - GREY

    TEST

    Estadio Backpack - BLACK

    TEST

    Murray Max Hoody - BLACK

    TEST

    Optional - Sossto Shorts

    TEST TEST TEST
    AND
    The order form total in the "Purchase Order" section doesn't equal what was ordered.

    Sossto Jersey - ORANGE (Amount: 32.75 USD, YS: 2, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Sossto Jersey - WHITE (Amount: 32.75 USD, YS: 2, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Copa Zone Cushion Sock - BLACK/WHITE (Amount: 7.80 USD, Small/Youth: ,Medium/Int.: 3, Large/Adult: )
    Copa Zone Cushion Sock - ORANGE/WHITE (Amount: 7.80 USD, Small/Youth: , Medium/Int.: , Large/Adult: 3)
    Sereno 11 Pres Suit - GREY/BLACK (Amount: 53.75 USD, YS: 5, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Embroidery (Per Name/Number) (Amount: 3.50 USD, Quantity: 12)
    4" Adidas Number on Shorts (Amount: 2.00 USD, Quantity: 13)
    Total: $268.35

    It should be $514.55

     

    HOWEVER - The form total isn't incorrect EVERY time I test it.  Per the example below:

    Sossto Jersey - ORANGE (Amount: 32.75 USD, YS: 1, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Sossto Jersey - WHITE (Amount: 32.75 USD, YS: 1, YM: , YL: , YXL: , AS: , AM: , AL: , AXL: )
    Copa Zone Cushion Sock - ORANGE/WHITE (Amount: 7.80 USD, Small/Youth: 1, Medium/Int.: , Large/Adult: )
    Embroidery (Per Name/Number) (Amount: 3.50 USD, Quantity: 1)
    8" Adidas Number on Tees (Amount: 3.00 USD, Quantity: 1)
    4" Adidas Number on Shorts (Amount: 2.00 USD, Quantity: 1)
    Total: $81.80

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 01, 2013 at 02:25 PM

    Let me please explain, when the Email Notification body is changed, we mark that modified Email Notification as 'custom'. We do not update such 'custom' Email Notifications to match the actual form.

    I think that you have added the {pdf-link} to your Email Notification (so get the custom status on it), and then changed the form, but form changes were not reflected on email template. As result, some fields are not listed in your Email Notification body.

    To solve the problem, please try Abajan's solution, simply remove your current Email Notifications/Autoresponders. then re-add them. New Email Notifications/Autoresponders will have all the fields included.

    If something is not clear, please let us know. We will be happy to help.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 01, 2013 at 02:26 PM

    There is a link about how to Delete Notifications/Autoresponder.

  • Profile Image

    Answered by teamgearint on May 01, 2013 at 02:32 PM

    I see what you are saying.  Perfect.  I'll go in and fix those.  That was dumb on my part. haha I've been completely aware I've needed to change the email notifications and everything form by form, but didn't even consider that I needed to change the body of the email. blah. haha

    Ok, thank you!