Strange notice that our account will be shut down?

  • Profile Image
    Arlington Family Connection  
    Asked on January 16, 2020 at 07:27 PM

    Hi there, is there a phone number I can call? I received a notice that we’ve hit our jotform limit which does not make sense. 

    Thank you,

    Lauren 

  • Profile Image
    VincentJay
    Answered on January 16, 2020 at 10:24 PM

    Hello Lauren,

    We do not have phone support. The best way to communicate with us is here in the Support Forum or you can email us at support@jotform.com

    I checked your account and you're a free user. You also reached your 10 payment submission per month limit. That's the reason why your payment forms will be disabled.

    I hope this information helps.