Cards Form>>File Upload element: Unable to upload the second attachment in the Android phone

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    wesley.crodrigues
    Asked on January 18, 2020 at 10:58 AM

    Boa Tarde!


    Ao inserir fotos, somente consigo inserir na primeira opção quando vai para a segunda já não anexa mais as fotos.


    Gostaria de saber o motivo ??


    Att


    Wesley Rodrigues

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    VincentJay
    Answered on January 18, 2020 at 04:41 PM

    Please update the File Upload Properties and enable to accept multiple files. Here's a screenshot:

    1579383619bcx4st.png

    After that, if the issue still persists, please share the form link so we can check it further. To find the form link, please follow this guide: 

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL


  • Profile Image
    wesley.crodrigues
    Answered on January 19, 2020 at 06:50 AM
    Bom dia!
    Ainda persiste o problema.
    Se encontra na versão para Celular Android, ele deixa anexar apenas uma
    foto após o segundo botão ele não dá acesso a nem tirar e nem anexar um
    arquivo segue o link para analise
    https://form.jotformz.com/93396042431657
    Obrigado
    Wesley C. Rodrigues
    wesley_crodrigues wesley.crodrigues@gmail.com
    Em sáb., 18 de jan. de 2020 às 18:41, JotForm
    escreveu:
    ...
  • Profile Image
    VincentJay
    Answered on January 19, 2020 at 10:30 AM

    Hi,

    Just to confirm, is the issue only happening on Android Mobile? 1579447706zva3.jpg

    I tried it on my Android phone and it is uploading properly. I was able to go to the next page and I was able to upload more than one file. 

    Please let us know how to replicate the issue so we can assist you properly. Also, is the form embedded on a website? If yes, please share the website link. 

    Thank you.

  • Profile Image
    wesley.crodrigues
    Answered on January 21, 2020 at 05:50 PM
    Boa Noite!
    Sim o problema se dá no Android, até mesmo quando faço a visualização no
    desktop para versão celular ele não carrega, será que pode ser um erro que
    configuração no Android? o primeiro arquivo de fotos vai já do segundo
    adiante só consigo lançar 1 foto apenas vi que você fez o teste no primeiro
    arquivo de fotos, favor realizar o teste nos demais. algumas vezes quando
    chega no Flv ou Frios já não consigo fazer o upload
    Obrigado
    Wesley C. Rodrigues
    wesley_crodrigues wesley.crodrigues@gmail.com
    Em dom., 19 de jan. de 2020 às 12:30, JotForm
    escreveu:
    ...
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    jherwin
    Answered on January 21, 2020 at 09:13 PM

    I test submitted your form using my Android device, but I was not able to replicate the issue you mentioned. Kindly check my test submission and see if there are missing files/images.

    Please try with another browser as well. That may work. Or, try clearing your browser cache and cookies for Jotform first before opening the form.

  • Profile Image
    wesley.crodrigues
    Answered on January 24, 2020 at 08:50 PM
    Boa Noite!
    Vi que você preencheu o formulário, porém anexou apenas 1 foto, quando vou
    preencher ele deixa adicionar no primeiro bloco de fotos várias a partir do
    segundo apenas uma, já visualizei se estava nos parâmetros para bloquear
    por quantidade e não está. Mais mesmo assim ele bloqueia, então gostaria de
    saber o motivo de não deixar de anexar mais de uma foto.
    Aguardo retorno
    Obrigado
    Em ter, 21 de jan de 2020 23:13, JotForm escreveu:
    ...
  • Profile Image
    roneet
    Answered on January 24, 2020 at 09:53 PM

    Let me test the form and get back to you.

    Thanks.

  • Profile Image
    roneet
    Answered on January 25, 2020 at 12:48 PM

    I was able to replicate the issue when we preview the Form in the phone mode.

    1579973850888888888.gif

    When you click on the label of the file upload it will let you upload another file.

    Let me escalate this issue to our backend team. We will keep you posted on the updates.

    Thanks.

  • Profile Image
    cihanbaran
    Answered on January 27, 2020 at 05:32 AM

    Sorry for the inconvenience. The issue should be fixed now, thank you for reporting us.

  • Profile Image
    wesley.crodrigues
    Answered on January 27, 2020 at 10:50 AM
    Bom dia!
    Muito Obrigado Pela dedicação em resolver meu problema
    Wesley C. Rodrigues
    wesley_crodrigues wesley.crodrigues@gmail.com
    Em seg., 27 de jan. de 2020 às 07:32, JotForm
    escreveu:
    ...
  • Profile Image
    wesley.crodrigues
    Answered on February 20, 2020 at 09:50 PM
    Boa Noite!
    A Foto não esta aparecendo no relatorio pdf, segue arquivo para verificação
    Wesley C. Rodrigues
    wesley_crodrigues wesley.crodrigues@gmail.com
    ...
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    jherwin
    Answered on February 20, 2020 at 10:56 PM

    Considering that your other concern is about another topic, I have moved it to a new thread to avoid confusion.

    https://www.jotform.com/answers/2173792

    Please refer to that thread for any related questions and/or follow-ups.