Disable Form Captcha on submission

  • nickius
    Asked on January 18, 2020 at 8:41 PM

    I need to disable form captcha when submitting the form. It's causing my conversion rate on the form to drop. I don't see the option in the setting to disable the captcha.

  • jherwin
    Replied on January 19, 2020 at 12:12 AM

    Are all your users affected? If not, please try using another network or resetting your router/modem to get a new IP.

    Please give it a try and let us know how it goes.

  • nickius
    Replied on January 19, 2020 at 12:16 AM

    Not sure if all users are affected. I reset my IP & it fixed the problem. Would it be possible to disable this feature? 

  • jherwin
    Replied on January 19, 2020 at 2:08 AM

    Hello @nickius - The IP assigned to you before may include traffic that caused this captcha to appear. The captcha cannot be disabled as this serves as a level of verification/security to prevent spams from robots.