Please reactivate my account

  • ELINA KARAMIHOU
    Asked on January 19, 2020 at 6:20 AM
    please reactivate my account...I do not know why it is blocked....I have lost all my work
  • Mike_G JotForm Support
    Replied on January 19, 2020 at 6:57 AM

    I have checked your account and it is currently on suspension status. The suspension is triggered by the only form in your account.

    COSMOCERT: ΕΠΙΘΕΩΡΗΣΗ ΕΠΙΧΕΙΡΗΣΗΣ ΖΩΙΚΗΣ ΠΑΡΑΓΩΓΗΣ σύμφωνα με τον Καν. (ΕΚ) 834/2007 (και πιθανά άλλα πρότυπα)_QMS.BIO.F330.15-ΕΚΔΟΣΗ 8η_15-01-2020

    The form has a Copyright Logo on its Welcome Page that is owned by a private company and is flagged by our system for suspicious phishing activity.

    1579434225zt06 39 37 Screenshot 10

    Jotform implements scripts that allow us to detect forms that are collecting sensitive information, our terms are clear regarding such type of forms.

    Terms of Use | JotForm

    Although we understand that this might not be the case with your form, we had to act according to the general rule to be in compliance with our Terms:

    Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    We will have to delete your form.

    Or, you can provide us with the following so we can reactivate your account.

    1. Your website.

    2. Your corporate email address

    Please send us an email at reviewers@jotform.com using your corporate email address. And, include in the subject this thread# 2122784. Briefly explain in the email the purpose of the form.

    You can continue building similar forms in the future, but we suggest that you update the email address in your JotForm account to your corporate email address to avoid the same inconvenience.