Why has my account been suspended

  • Brandy Smith
    Asked on January 19, 2020 at 11:16 PM

    Hello I attempted to sign in to my account and it stated that it was suspended. Please reinstate. 

    Jotform Thread 2123381 Screenshot
  • Ivaylo JotForm Support
    Replied on January 20, 2020 at 9:12 AM

    Your account was suspended because you collect credit card details in some of your forms. Please note that this violates our TOS. You can read it here:

    https://www.jotform.com/terms

    If you need to collect payments, you should add some of our payment integrations. You can check them all here:

    https://www.jotform.com/integrations/category/payment-processing

    If you want to reactivate your account, we would need to delete the offending fields.

    Please tell us how to proceed.

    We will wait for your response.

  • Brandy Smith
    Replied on January 20, 2020 at 10:50 AM
    Please delete the credit card authorization form and reactivate my account.
    Thanks.
    ...
  • Brandy Smith
    Replied on January 20, 2020 at 10:50 AM
    Also I am not personally taking money/payments. My clients make payments to
    the vendor (i.e. Carnival Cruise, and other travel vendors) through me. I'm
    requesting that they fill out an authorization form to protect them and
    myself.
    ...
  • Brandy Smith
    Replied on January 20, 2020 at 10:50 AM
    Would a form with this wording suffice?
    ...
  • Ivaylo JotForm Support
    Replied on January 20, 2020 at 12:14 PM

    I have deleted the offending forms and reactivated your account.

    Please note that you can use "credit card authorization" in the title of the form. But you can not create plain fields to obtain this information.

    However, in order to achieve this, you can use some of our payment integrations. Payment authorization is available on the following payment gateways:

    - Stripe

    - PayPal

    - Square

    - Authorize.net

    Guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Let us know if you need any further assistance.