What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Already Made A Payment FastSpring

    Asked by excelfleet on May 02, 2013 at 11:16 AM

    I sumitted a new card number but my account was still closed why....I have a receipt of payment for april 30

    can some one call me 714.446.0918 press 

    evelyn

     

    card
  • Profile Image

    Answered by sidharth_kch on May 02, 2013 at 11:32 AM

    @excelfleet

    I see that your account is in OVERLIMIT status. Request you to please send us your payment details so that we can investiagte your issue. 

    Thanks,

    Sidharth

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    Answered by excelfleet on May 02, 2013 at 11:56 AM

    hello...

    fastspring order # int 130429-6318-78876 $139.00

    card charged april 29 marco tosti fullerton CA 92835

    card ending:  3049 exp 11-15

    thx,

     how will you be contacting me?? email or on jot form forum

     

     

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    JotForm Support

    Answered by Welvin on May 02, 2013 at 01:10 PM

    Hi,

    You have upgraded the wrong account, I think. That Order Reference Number is for the upgrade of the account username: pellalittleleague (info@pellalittleleague.com)- do you know this account?

    But anyway, I have corrected this for you. Your account excelfleet is now at Premium Status. Please kindly re-login to see this change.

     

    Thanks

  • Profile Image

    Answered by excelfleet on May 02, 2013 at 02:06 PM

    thx...for fixing this : )

    I do not know this username "info pellalittleleague.com)

    evelyn

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    JotForm Support

    Answered by Welvin on May 02, 2013 at 02:18 PM

    Hi Evelyn,

    You are always welcome. Let us know if you need anything else again.

    Thanks and have a great day!