What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Greetings, I am not receiving emails from my form. In the beginning I did receive them but it stopped working. Thank you!

    Asked by rgtaylorsr on May 02, 2013 at 12:21 PM

    Email address: rt@honeybeeremoval.com

    Page URL:

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    Answered by glennlee on May 02, 2013 at 12:30 PM


    Thanks for contacting us!

    Your email rt@honeybeeremoval.com was on the bounce list.

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e0edbe0f4-d11902f0-5f56-46= 7a-ab6d-1aa9216a0f28-000000@amazonses.com> sender rejected. IB504'
    I have removed it from the bounce list. To prevent this happening again,on your email notification please change the sender name value to jotform. Please see this guide for more information.
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    Answered by rgtaylorsr on May 02, 2013 at 12:56 PM
    Thanks for your help! It’s works great now. Thanks again, Robert