links to attached files cannot be opened

  • Profile Image
    roiperlman
    Asked on January 21, 2020 at 04:32 AM

    hi, 

    I have a form with a place to attach files.

    I've set it so that after submission the results are sent to my colleague (who doesn't have a Jotform account). The results are supposed to be attached to the email. 

    For some reason, in some cases, the results don't get attached.

    In these cases, there are links to the attached files, but my colleague is not able to access them. How can we solve this? 

    thanks a lot.

  • Profile Image
    Richie_P
    Answered on January 21, 2020 at 08:59 AM

    Kindly check the form owner's account settings if they have disabled the privacy settings to allow users to view uploaded files without login.

    In the account settings>privacy> uncheck "Require log-in to view uploaded fields".

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    M
    Answered on January 22, 2020 at 04:58 AM

    Thanks a lot! that helped :)