What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not going to recipient email

    Asked by bsawchuk on May 02, 2013 at 05:10 PM

    Don't know exactly what is happening but they go to the email address setup in the account and not the one I specify in the recipient details for the form.  How do I fix this?

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    JotForm Support

    Answered by EltonCris on May 02, 2013 at 05:45 PM


    You have to make an actual submissions with your form to test that. Clicking "Test Email" on form notification wizard will only send a test submissions to the email address associated with your account.


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    Answered by vallartaesmusica on May 02, 2013 at 05:55 PM

    I have the same problem !

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    JotForm Support

    Answered by EltonCris on May 02, 2013 at 06:39 PM


    Check your first thread for the answer. Thank you!