My Account is suspended. Please Help

  • Profile Image
    Albert Jaya 
    Asked on January 21, 2020 at 10:35 PM

    Dear Jotform.

    my account is special_showroom_financing,

    I tried to add my Update my credit card number so I can Continue renew my jotform silver Plan.

    But after I Update my credit card number and try to reactivate it is said that I'm Unable to reactivate. And when I tried to login, it is said my account is suspended.

    please help how to reactivate my account?


    thank you

    Albert Jaya

  • Profile Image
    Richie_P
    Answered on January 22, 2020 at 04:42 AM

    It seems your account was suspended due to many credit card attempts. The system will suspend the account after 3 credit card attempts.

    I have lift the suspension and flushed your attempts.

    You may try to update your billing information again.


  • Profile Image
    bertx7
    Answered on January 24, 2020 at 02:32 AM

    Thank you. Problem solved.