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Albert JayaAsked on January 21, 2020 at 10:35 PM
Dear Jotform.
my account is special_showroom_financing,
I tried to add my Update my credit card number so I can Continue renew my jotform silver Plan.
But after I Update my credit card number and try to reactivate it is said that I'm Unable to reactivate. And when I tried to login, it is said my account is suspended.
please help how to reactivate my account?
thank you
Albert Jaya
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Richie JotForm SupportReplied on January 22, 2020 at 4:42 AM
It seems your account was suspended due to many credit card attempts. The system will suspend the account after 3 credit card attempts.
I have lift the suspension and flushed your attempts.
You may try to update your billing information again.