What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't we getting all of our email notifications when people submit forms to us? we're unable to see ALL of our submissions until loggin in here.

    Asked by aprilmetler on May 02, 2013 at 08:02 PM
    email email notifications logging
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    Answered by jhdreamer on May 02, 2013 at 08:05 PM

    I dont have an answer to the question but I can say that I have the same issue. It seems like 2:10 of the emails do not go through, even if payment goes through fine. Submissions do show as complete in JotForm though.

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    Answered by aprilmetler on May 02, 2013 at 08:17 PM

    thanks! i found two that were just sitting there waiting to be processed. guess i'll have to check it daily...