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aquaoditAsked on January 23, 2020 at 12:00 PM
Hi
We tried to clone forms from aquaodit to aquapropertydev.
I clicked on the aquapropertydev folder... But still its creating forms upto a limit 5 in free oditaqua account or its showing an popup to upgrade account
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Richie JotForm SupportReplied on January 23, 2020 at 1:42 PM
Do note that only the account aquapropertydev can create forms.
If you're a sub-user, your account aquaodit cannot create more than 5 forms as you're in the free plan.
Kindly try to create a form using your paid account aquapropertydev and let us know if the issue still remains.
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aquaoditReplied on January 24, 2020 at 1:50 AM
But we are given access by aquapropertydev to aquaodit account to manager the aquapropertydev account. In that case clicking on aquapropertydev folder shall allow us to create forms in aquapropertydev account ...while we are logged in from aquaodit account
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Richie JotForm SupportReplied on January 24, 2020 at 3:57 AM
Unfortunately,only the main account aquapropertydev can create forms and the created form can be assigned to your account aquaodit to edit or view submission data.
Sub-user accounts cannot create a form using the shared folder.
Hope this information helps.
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aquaoditReplied on January 24, 2020 at 4:06 AM
Earlier We were able clone forms from one account to other ... now its not possible dont know why
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Richie JotForm SupportReplied on January 24, 2020 at 5:23 AM
Kindly make sure the the form is allowed to be cloned. May we know the form you're trying to clone?
Do note that your account can only create 5 forms as you're in the Free plan.
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aquaoditReplied on January 24, 2020 at 5:54 AM
We wanted to clone the following 2 forms from aquaodit to aquapropertydev
UTILITY JUNCTION SERVICE REQUEST FORM - Enterprise :
https://form.jotform.me/200224266347449
UTILITY JUNCTION SERVICE REQUEST FORM - Wholesale Investor :
https://form.jotform.me/200224051466443
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Ashwin JotForm SupportReplied on January 24, 2020 at 6:13 AM
I have cloned both the forms in "aquapropertydev" account:
UTILITY JUNCTION SERVICE REQUEST FORM - Enterprise : https://form.jotform.com/200232519411946
UTILITY JUNCTION SERVICE REQUEST FORM - Wholesale Investor : https://www.jotform.com/200232768902957
Hope this helps.
Do get back to us if you have any questions.