Unable to clone forms to other account

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    aquaodit
    Asked on January 23, 2020 at 12:00 PM

    Hi 


    We tried to clone forms from aquaodit to aquapropertydev.

    I clicked on the aquapropertydev folder... But still its creating forms upto a limit 5 in free oditaqua account or its showing an popup to upgrade account 

  • Profile Image
    Richie_P
    Answered on January 23, 2020 at 01:42 PM

    Do note that only the account aquapropertydev can create forms.

    If you're a sub-user, your account aquaodit cannot create more than 5 forms as you're in the free plan.

    Kindly try to create a form using your paid account aquapropertydev  and let us know if the issue still remains.


  • Profile Image
    aquaodit
    Answered on January 24, 2020 at 01:50 AM

    But we are given access by aquapropertydev to aquaodit account to manager the aquapropertydev account. In that case clicking on aquapropertydev folder shall allow us to create forms in aquapropertydev account ...while we are logged in from aquaodit account

  • Profile Image
    Richie_P
    Answered on January 24, 2020 at 03:57 AM

    Unfortunately,only the main account aquapropertydev  can create forms and the created form can be assigned to your account aquaodit to edit or view submission data.

    Sub-user accounts cannot create a form using the shared folder.

    Hope this information helps.

  • Profile Image
    aquaodit
    Answered on January 24, 2020 at 04:06 AM

    Earlier We were able clone forms from one account to other ... now its not possible dont know why 

  • Profile Image
    Richie_P
    Answered on January 24, 2020 at 05:23 AM

    Kindly make sure the the form is allowed to be cloned. May we know the form you're trying to clone?

    Do note that your account can only create 5 forms as you're in the Free plan.



  • Profile Image
    aquaodit
    Answered on January 24, 2020 at 05:54 AM

    We wanted to clone the following 2 forms from aquaodit to aquapropertydev

    UTILITY JUNCTION SERVICE REQUEST FORM - Enterprise : 

    https://form.jotform.me/200224266347449

    UTILITY JUNCTION SERVICE REQUEST FORM - Wholesale Investor : 

    https://form.jotform.me/200224051466443

  • Profile Image
    ashwin_d
    Answered on January 24, 2020 at 06:13 AM

    I have cloned both the forms in "aquapropertydev" account: 

    UTILITY JUNCTION SERVICE REQUEST FORM - Enterprise : https://form.jotform.com/200232519411946


    UTILITY JUNCTION SERVICE REQUEST FORM - Wholesale Investor :  https://www.jotform.com/200232768902957

    Hope this helps.

    Do get back to us if you have any questions.