My Paypal will not stay connected?

  • chelskearns
    Asked on January 24, 2020 at 10:04 AM

    I keep setting paypal up on my form and doing the integration log in. Every time I navigate away from the page it disconnects and then I just get a submit button with no payment info being taken. How can I ensure that this stays connected?



    Jotform Thread 2130981 Screenshot
  • John Support Team Lead
    Replied on January 24, 2020 at 11:20 AM

    After successfully connecting the PayPal Checkout field with your PayPal account, please click the CONTINUE button to save the configuration:

    My Paypal will not stay connected? Image 10

    If it still persists after doing so, I suggest logging to a different browser or an incognito tab and do the integration there. If it works, then I think the issue is with your current browser's cache.

    Please try that and let us know how it goes.