Login Failed

  • Abdulla Behzad
    Asked on January 25, 2020 at 2:52 PM

    Dear Sir or Madam, 


    I’m trying to login to my account but the website doesn’t allow me, even after resetting my password 

    it shows me that the account was suspended 

    what should I do? 

    please reply as soon as possible because there are forms that I need to use here 

    best regards 

    Abdulla 

  • AshtonP
    Replied on January 25, 2020 at 4:44 PM

    In your account, one of your Forms: https://form.jotform.me/72713083307452 is collecting passport details in the Form which is the reason the Form was suspended.

    Login Failed Image 10

    Collection of copies of passports are allowed given that you will add the mandatory widgets (Terms and Conditions and Signature widgets) or enable form encryption on your form/s.

    Kindly refer to our Terms of Use for more information.

    I have deleted the fields for now from your Form and activated your account.

    I recommend you add the E-Signature and the Terms & Conditions widget explaining to the user that they agree to give sensitive data such as Passport Number.

    Also, please use a company email Id for your account.

    Thanks.