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    outlook image problem - autoresponder

    Asked by rupertg on April 12, 2011 at 06:37 AM

    Good Day Everyone,


    I had a small question that is bugging me.


    In auto responder email, i intend to put images and text too - side by side.(using HTML) The problem is when i test the auto responder in my outlook and view it in my outlook, the images are not displayed.

    I know you might suggest me to check my outlook settings to display images etc. But if i insert an image in my email using outlook and send it to my same outlook email, it gets displayed without playing around with any settings. Without any time to load as well.


    I would appreciate your help in inserting  images and the images being displayed correctly using jotforms - auto responder.

    My html syntax is also correct.

    What could be wrong>

    Free Image Hosting by FreeImageHosting.net

  • Profile Image

    Answered by allanftd on April 12, 2011 at 07:19 AM

    Hi rupertg,

    Thank you for posting your concern here. We apologize for the inconvenience.

    To help us further investigate the issue you reported, may we ask for the exact error message you're getting in Outlook? If you can send a screenshot of the error that would also be great.

    We'll wait for your response. Thank you for using JotForm!



  • Profile Image

    Answered by rupertg on April 12, 2011 at 08:48 AM

    Thank you for a prompt reply.


    I have edited my earlier post and attached a screenshot.


    anyway, here is the link to my screenshot.


  • Profile Image

    Answered by allanftd on April 12, 2011 at 02:25 PM

    Hi rupertg,

    Thank you for your feedback. I hate to sound predictable but you might really need to adjust your Outlook settings.

    When I tested in my own Outlook account, it did not display the image right away because of the security settings configured in my Outlook. Please see the screenshot below for the error messager that I got (click the image to enlarge):

    You have to change the Automatic Download Settings of your Outlook program by right clicking on the error message and selecting Change Automatic Download Settings as shown below:

    Then, uncheck the Don't download pictures automatically in HTML e-mail messages or RSS items. Click OK:

    That should do it. The next time you receive the autonotification (or any HTML-based email message), it will immediately show the images.

    Note that since this is a MS Outlook setting, it will depend on the email recipients' Outlook settings if the image will display right away or not. Unfortunately, this is something that is beyond our control.

    Please try the above steps and let us know if it works for you. Thank you for using JotForm!