- heathersqueakerAsked on May 05, 2013 at 07:20 AM
I can see new form submissions in my JotForm account, but the form submissions are not being received in my email account. I can not figure out what is wrong after checking the basics.
- pinoytechAnswered on May 05, 2013 at 08:47 AM
Sorry for the inconvenience that may have caused. I've check your mail log and it shows the submission is successfully sent to your email recipient.
/var/log/jotform/amazonSES.log:[05/May/2013:08:03:05 -0400] 21755351808355 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013e7492e8da-07d09cda-f022-4c2c-abc1-213139d2dbee-000000 - RequestId:be13a788-b57b-11e2-bf75-7b51db08ee3a
Have you tried already checking your email bulk/spam folder?
You may try to apply this method also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
- heathersqueakerAnswered on May 05, 2013 at 08:54 AM
Yes, I have tried checking my Bulk Folder. I am still not receiving emails when submissions are made with my form. What else could be wrong?
- pinoytechAnswered on May 05, 2013 at 09:00 AM
Can you please try to whitelist JotMails IP Addresses and see if the said issue still persist or not?