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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my form submissions being received by JotForm, but not being sent to my email address?

    Asked by heathersqueaker on May 05, 2013 at 07:20 AM

    I can see new form submissions in my JotForm account, but the form submissions are not being received in my email account.  I can not figure out what is wrong after checking the basics.

    Page URL:
    http://www.merrimunchies.com/Order_Form.html

    Submissions JotForm email new form
  • Profile Image

    Answered by pinoytech on May 05, 2013 at 08:47 AM

    Hi,

    Sorry for the inconvenience that may have caused. I've check your mail log and it shows the submission is successfully sent to your email recipient.

    Current Server: 

    /var/log/jotform/amazonSES.log:[05/May/2013:08:03:05 -0400] 21755351808355 AmazonSES Sent email to orders@merrimunchies.com -  MessageID:0000013e7492e8da-07d09cda-f022-4c2c-abc1-213139d2dbee-000000 - RequestId:be13a788-b57b-11e2-bf75-7b51db08ee3a

    Have you tried already checking your email bulk/spam folder? 

    You may try to apply this method also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!

  • Profile Image

    Answered by heathersqueaker on May 05, 2013 at 08:54 AM

    Yes, I have tried checking my Bulk Folder.  I am still not receiving emails when submissions are made with my form.  What else could be wrong?

  • Profile Image

    Answered by pinoytech on May 05, 2013 at 09:00 AM

    Can you please try to whitelist JotMails IP Addresses and see if the said issue still persist or not?

    http://www.jotform.me/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!