Why are my form submissions being received by JotForm, but not being sent to my email address?

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    heathersqueaker
    Asked on May 05, 2013 at 07:20 AM

    I can see new form submissions in my JotForm account, but the form submissions are not being received in my email account.  I can not figure out what is wrong after checking the basics.

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    pinoytech
    Answered on May 05, 2013 at 08:47 AM

    Hi,

    Sorry for the inconvenience that may have caused. I've check your mail log and it shows the submission is successfully sent to your email recipient.

    Current Server: 

    /var/log/jotform/amazonSES.log:[05/May/2013:08:03:05 -0400] 21755351808355 AmazonSES Sent email to orders@merrimunchies.com -  MessageID:0000013e7492e8da-07d09cda-f022-4c2c-abc1-213139d2dbee-000000 - RequestId:be13a788-b57b-11e2-bf75-7b51db08ee3a

    Have you tried already checking your email bulk/spam folder? 

    You may try to apply this method also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!

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    heathersqueaker
    Answered on May 05, 2013 at 08:54 AM

    Yes, I have tried checking my Bulk Folder.  I am still not receiving emails when submissions are made with my form.  What else could be wrong?

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    pinoytech
    Answered on May 05, 2013 at 09:00 AM

    Can you please try to whitelist JotMails IP Addresses and see if the said issue still persist or not?

    http://www.jotform.me/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!