Account Login Suspended

  • Sara
    Asked on January 27, 2020 at 7:37 PM

    Hi there,

    I've reset my password and tried to login but it will not let me login. It keeps saying "Login failed - SUSPENDED". Please help me get back into my account.

    Thanks!

  • jherwin
    Replied on January 27, 2020 at 10:20 PM

    Upon review of your account, I found that it was suspended due to form: https://www.jotform.us/form/92157299097168 requesting credit card information on plain field texts.
    1580181366ccinfo Screenshot 10
    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We have deleted the credit card information from your form and reactivated your account.