Form Support

facebook form emails are not coming

  • Profile Image
    littleflaunters
    Asked on May 06, 2013 at 04:44 AM

    HI it is still not working. I am not getting any mail on my mail ids after clicking on submission.

    Please help

    https://www.facebook.com/pages/Little-Flaunters/198648903592290?id=198648903592290&sk=app_190322544333196



    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

  • Profile Image
    glennlee
    Answered on May 06, 2013 at 08:43 AM

    Hi,

    Sorry for your inconvenience.

    Your email address littleflaunters@gmail.com is not in the bounce list. 

    I also made a test submission on your form and then I checked our mail log. According to the mail log the email was sent successfully.

     

    /var/log/mail.log:May 6 08:40:24 us-app2 sm-mta[8366]: r46CeOef008362: to=<littleflaunters@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125577, relay=gmail-smtp-in.l.google.com. [74.125.137.26], dsn=2.0.0, stat=Sent (OK 1367844024 t48si25462542yhb.36 - gsmtp)

    I cannot see the form on the link you have provided. Can you please share us the Form url on your facebook. Thanks!

     

  • Profile Image
    littleflaunters
    Answered on May 08, 2013 at 12:50 PM
    Hello.. Thank you very much. I did receive your test mail.
    But my friends have sent me the same Order Form and i havent received
    it on my mail yet.
    I dont know what to do.
  • Profile Image
    littleflaunters
    Answered on May 08, 2013 at 12:50 PM
    this is the link
    https://www.facebook.com/pages/Little-Flaunters/198648903592290?id=198648903592290&sk=app_190322544333196
  • Profile Image
    glennlee
    Answered on May 08, 2013 at 01:27 PM

    Thanks for confirming that you have received the test mail I sent.

    Please follow guide above because I checked your email notification and your Sender email is set to email. Please kindly change it to noreply@jotform.com. 

    Regards,

  • Profile Image
    littleflaunters
    Answered on May 09, 2013 at 01:26 AM
    Thank you very much.
    Have made the changes----But if the limit of 10 crosses, i wont be getting
    any more submission?
  • Profile Image
    Welvin
    Answered on May 09, 2013 at 02:30 AM

    Hi,

    Yes, you won't received any after reaching the limit. Also, your customers can't see the form on your website.

    You may consider upgrading to our Paid Plans to increase your limits. Or, use the Normal Form Embed Option and use alternative such TradableBits Social Media Apps for adding normal/unsecure form to Facebook Page Tabs.

    Thanks