Login suspended

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    Jack Sheehan 
    Asked on January 28, 2020 at 10:41 AM

    Hi,


    I created a form earlier and when I have now tried to login I receive the message login suspended. Please advise.


    Thanks,


    Jack

  • Profile Image
    Kevin_G
    Answered on January 28, 2020 at 01:38 PM

    I've checked your account and it was suspended due to the form "Business Loan Application Form" on your account. 

    In order to reactivate your account you will need to provide us a corporate email address so we can verify your business, kindly note that this does not mean you're a phisher/scammer, it's only a security procedure in order to protect our users from real phishers/scammers. 

    Please send us an email from your corporate email address to support@jotform.com using this thread ID on the subject "2135801", let us know via this thread once you have sent the email so we can check and proceed reactivating your account.