What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No auto-responder & notification emails

    Asked by LRG on May 06, 2013 at 09:46 AM

    Over the past 2 weeks I've had issues with clients not getting their auto-response confirmation emails (happening with multiple forms).  When this occurs, I have noticed I similarly do not get my notification email.  Yet when I look at the submissions I clearly see an entry has been submitted.  The couple times I have tested it, it seems to be working, but this is clearly not reliable.  Help?

    Page URL:
    https://secure.jotformpro.com/LRG/HPTC_OptionalTraining

    Emails Submissions email auto-response
  • Profile Image

    Answered by sidharth_kch on May 06, 2013 at 10:06 AM

    @LRG

    I checked your form's notification setup. To ensure the delivery of emails, request you to change your "Sender Email" to "noreply@jotfrom.com" and that should solve your issue.

     

    I did a test submission on your form and auto responder seems to be working fine. 

    Please let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by LRG on May 06, 2013 at 10:16 AM

    Why would this make any difference in me receiving or not receiving Notification emails?  Also, this doesn't address the issue with users of my forms not receiving their Auto-Responder emails. 

    Like I said, I've tested it a few times and it seems to be working when I do.  But I KNOW that it doesn't always work--looking at my submissions, I see that I got 3 new submissions this weekend, yet the people who submitted them DID NOT receive any Auto-Responder emails, and I DID NOT receive any Notification emails.  This problem has been occuring more and more over the past few weeks.

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 06, 2013 at 11:21 AM

    Hello, I do see that you are using a gmail address for your recipient so I would like to notify you that you may want to check your spamfolder alot since they can often randomly end up in there since I've seen this happen on numerous occasions.

    Normally when it comes to receiving the email alerts as to when someone fills in your form the reason we ask you to try using noreply@jotform.com is usually because of problems that more often than not commonly relates to issues with the emails not coming through. This is something that is even more likely to happen with emails that use a custom email domain such as what you are using. For more in-depth information about this you can refer to this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues which talks about this more since there are several things you can try to ensure that the emails are sent to help them go through all the way.

    Now in regards to your Autoresponder I didn't find anything wrong with your current setup but it does sound like it may have been due to a problem with the customer's email depending on what email address they used to fill in your form. But also there is a chance that it could have been related to a server problem or high server traffic possibly which can cause an issue like this to happen. Also, it is known that there are various problems known with emails going to email hosts depending on configurations so email issues even though inconveniencing as they may seem can still sometimes happen and not just with us. Either way however, we do apologize for any problems this may have caused you.