Is Jotform charning for Paypal payment forms?

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    Asked on April 12, 2011 at 12:04 PM

    Dear Sir/Madam,

    I am organizing a conference and i setup a paypal form from your options.

    I charge  120 euros for each participant. Everything is working great but two people registered made complaints that their cards were charged 121 euros instead of the normal 120 euros!

    I checked with paypal in my account and I received 120 euros from each one (including paypal fees) and my question is whether jotform is charging an additional euro for using your form?

    Please reply asap!

    Thank you in advance for your time and effort.



  • Profile Image
    Answered on April 12, 2011 at 12:18 PM

    Hello alanitis,

    JotForm does not charge anything for using it as a payment form. It is either you pay as being a subscriber or you are a free user.

    It should also reflect on the payer's browser the details of what amount he is paying once he is redirected to Paypal.  I tried making a test payment and it reflected properly 120 euros as well so I guess you will need to ask Paypal regarding this concern.

    Hope this helps.

    If you have other inquiries or concerns, please do let us know.