What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is Jotform charning for Paypal payment forms?

    Asked by alanitis on April 12, 2011 at 12:04 PM

    Dear Sir/Madam,

    I am organizing a conference and i setup a paypal form from your options.

    I charge  120 euros for each participant. Everything is working great but two people registered made complaints that their cards were charged 121 euros instead of the normal 120 euros!

    I checked with paypal in my account and I received 120 euros from each one (including paypal fees) and my question is whether jotform is charging an additional euro for using your form?

    Please reply asap!

    Thank you in advance for your time and effort.



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    JotForm Support

    Answered by liyam on April 12, 2011 at 12:18 PM

    Hello alanitis,

    JotForm does not charge anything for using it as a payment form. It is either you pay as being a subscriber or you are a free user.

    It should also reflect on the payer's browser the details of what amount he is paying once he is redirected to Paypal.  I tried making a test payment and it reflected properly 120 euros as well so I guess you will need to ask Paypal regarding this concern.

    Hope this helps.

    If you have other inquiries or concerns, please do let us know.