Hidden required validations are broken and preventing users to submit forms

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    Asked on May 06, 2013 at 12:04 PM


    I started getting an "incomplete form" error this morning for forms that were previously working.

    The forms use a lot of conditional logic to display certain fields based on user input. So if someone selects that they want to be contacted by email, the form will display a field for email address and hide the field for phone number and text message.

    All three fields are required. Previously, the form would only require the user to input data for the fields that were displayed. As of this morning, it started to show an incomplete form error and requesting that the user complete hidden fields. We have not made any changes to the form or the site HTML. I did notice that the conditions dialogue looks a little different than the last time we edited it, but I'm not sure if a site update would create that error.

    Any suggestions would be hugely appreciated.

    Thank you,


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    Answered on May 06, 2013 at 01:29 PM

    Hi there Martha, I think I understand the current problem you are having in regards to the Conditions not Working. We've recently updated the way the Conditional Wizard works and there is a possibility that this may have caused your form to have a few problems because of this.

    After submitting a test via your form I can see the issue you are having as shown below. It appears that we are having an issue on our forms with the form validation upon submission and we do apologize about this inconvenience to you. We've notified our developers about this issue just now about it to get it fixed as quickly as possible.

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    Answered on May 06, 2013 at 01:32 PM

    I'm having the same issue!

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    Answered on May 06, 2013 at 01:36 PM

    We have been informed that this issue was a temporary glitch and it's been fixed now. We apologize for the inconvenience

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    Answered on May 06, 2013 at 03:42 PM

    Is there a bug on this for Wordpress? Since the update, my conditional forms are not working with the Wordpress embedd code.

    Everything looks ok in the preview and viewing the form at its link, but when embedding in Wordpress, the conditional parts of the form do not work as expected.



    (for example, the Pledge of Support is different if you are a business or an individual)

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    Answered on May 06, 2013 at 04:02 PM


    Your conditions seems to be fine when I test the form through your Wordpress site.

    However, you have other JS scripts on your page, and sometimes there might be conflicts between our JS form and other scripts. These conflicts can be solved by using an iFrame embed code, since it does not conflict with anything on the page.

    If you need any further assistance on this, please create a new thread. We will be happy to help.

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    Answered on May 06, 2013 at 05:09 PM

    Great - thanks for the info!