What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot log on. I click the Logon button but nothing happens.

    Asked by Jim Moore on May 06, 2013 at 12:26 PM

    I also went to jotform.net but your popup video window cannot be closed and so the Login button can't even be accessed. I have several forms here. What's happened?

    JotForm video style size
  • Profile Image

    Answered by sidharth_kch on May 06, 2013 at 12:42 PM

    @Jim Moore

    There should not be any such issues. I just checked the jotform.net webpage and was able to close the video popup.

    Request you to clear your browser cache and see if that helps. 

    Thanks,

    Sidharth

  • Profile Image

    Answered by omegareport on May 06, 2013 at 01:51 PM

    My account seems to show the names of my forms, but my account stats show no usage whatsoever and I cannot edit a single form.

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    Answered by glennlee on May 06, 2013 at 02:33 PM

    @omegareport,

    I was able to access your form in your account. Please try to clear your browser cache, then try to login again to your account. Please use this http://www.jotform.us/

    Thanks