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My colleague is unable to access attachmentsAsked by rockersdive on May 06, 2013 at 12:31 PM
My Colleague is unable to access mp3 attachments to forms and getting notification indicating her IP is blocked due to a phishing scam. I can assure you this is not the case and we need this rectified as soon as possible, as it is affecting our business as usual process. I look forward to your rapid response and I will be happy to supply you more info if needed.
Hello Jess, can we please have your colleague's Username and IP address so that we can look into this problem for you and correct it.
For some reasons, your response came out empty. Can you please post it again using this link?
The user is getting the jotform submission forwarded via email, we have been doing this for many monthes this way. She receives the email forwarded from email@example.com as 3 of us do and then DL the mp3 attached , when she is attempting to DL she is getting the following:
· Your IP address: 220.127.116.11
· The owner of this website (www.jotform.us) has banned your IP address (18.104.22.168). (Ref. 1006)
· Timestamp: Mon, 06 May 2013 11:56:43 -0700
Please assist at the earliest please
I have now whitelisted your friends IP address and deleted his/her form as well. It should be working fine now.