What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My colleague is unable to access attachments

    Asked by rockersdive on May 06, 2013 at 12:31 PM

    Hello

     

    My Colleague is unable to access mp3 attachments to forms and getting notification indicating her IP is blocked due to a phishing scam.  I can assure you this is not the case and we need this rectified as soon as possible, as it is affecting our business as usual process.  I look forward to your rapid response and I will be happy to supply you more info if needed.

     

    Jess Uribe

    scam hello
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    JotForm Support

    Answered by KadeJM on May 06, 2013 at 01:43 PM

    Hello Jess, can we please have your colleague's Username and IP address so that we can look into this problem for you and correct it.

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    Answered by pinoytech on May 06, 2013 at 03:13 PM

    Hi Jess,

    For some reasons, your response came out empty. Can you please post it again using this link?

    http://www.jotform.me/answers/213727-My-colleague-is-unable-to-access-attachments

    Thank you!

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    Answered by rockersdive on May 06, 2013 at 03:16 PM

    The user is getting the jotform submission forwarded via email, we have been doing this for many monthes this way.   She receives the email forwarded from rockersdive@rockersdive.com  as 3 of us do and then DL the mp3 attached , when she is attempting to DL she is getting the following:

    ·        Your IP address: 188.247.77.204

    ·        The owner of this website (www.jotform.us) has banned your IP address (188.247.77.204). (Ref. 1006)

    ·        Timestamp: Mon, 06 May 2013 11:56:43 -0700

     

    Please assist at the earliest please

     

    Jess Uribe

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    Answered by pinoytech on May 06, 2013 at 03:29 PM

    Hi Jess,

    I just want to let you know that your friends IP address is associated to a guest account and had a form that violates our terms of use. That's the reason why JotForm banned his/her IP address.

    I have now whitelisted your friends IP address and deleted his/her form as well. It should be working fine now.

    Thank you!