I stopped getting email notifications from my form, others are though. Can you help

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    clongjax
    Asked on May 06, 2013 at 01:04 PM

    For my: "The Long Group - Online Employment Application - MAIN

    I am no longer getting email notifications to: chris@thelonggroup.org

     

    It is setup correctly, it just stopped working.  Is my email on some kind of a blacklist perhaps?

     

    Thanks.

  • Profile Image
    glennlee
    Answered on May 06, 2013 at 01:57 PM

    Hi,

    Sorry for your inconvenience.

    Your email is not in the bounce list. I checked our mail log and according to email log there was an email sent to your email address. Please kindly check your spam folder.

    Current Server: /var/log/jotform/amazonSES.log:[06/May/2013:13:45:08 -0400] 30656745602960 AmazonSES Sent email to chris@thelonggroup.org - MessageID:0000013e7af26ee0-98d5908d-94d4-4fde-8b64-0eca8c5e6744-000000 - RequestId:b17655ee-b674-11e2-aecb-215c4f83cc6f
    To prevent emails alerts to not being receive please see this guide.
    Thanks!
  • Profile Image
    clongjax
    Answered on May 06, 2013 at 02:16 PM

    Yup.. was in my spam folder.. ouch.. Rookie mistake.. thanks!!!!

  • Profile Image
    pinoytech
    Answered on May 06, 2013 at 02:21 PM

    @clongjax,

    You might like to apply this method to your form to prevent emails/submissions not being received or rejected.

    http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!