Square recurring payment email: customize the Recurring Payment Received email coming

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    Asked on January 29, 2020 at 07:48 PM

    Is there a way to customize the Recurring Payment Received email coming from Jotform (see above)? To at least put in my business name so people remember oh yes, I signed up to pay this monthly with that business. Getting the email notification from Jotform is confusing. People will think I never did anything with JotForm.

    This is a re-post of a comment on How do I work with Square Subscription and cancel it in Jotform?

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    Answered on January 29, 2020 at 09:37 PM

    I can see that you are referring to this email that your customer receives:


    As of now the customer will only see the form ID.

    I think what you've suggested is  good addition to this email so that customers can clearly see for which payment are they getting charged the recurring payment.

    Let me forward this as a feature request to our back end team. We will not be able to provide an ETA at the moment, but once this feature gets implemented, we will notify you via this thread.

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    Answered on March 27, 2020 at 02:01 PM

    Wondering if there's been any update to this? It would be great for this message to have our branding so people remember who it is coming from and why. 


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    Answered on March 27, 2020 at 03:14 PM


    We haven't received any updates yet from our developers regarding this feature. Please bear with us, feature request tickets are being handled accordingly, it is based on the number of tickets for this feature and the volume of the tickets that our developers are dealing with. 

    But we are sure that you'll be notified with any updates regarding this feature. Thank you for your understanding.  

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    Answered on November 02, 2020 at 12:42 PM


    Any news on this?


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    Answered on November 02, 2020 at 01:46 PM

    There are no updates yet, this is still in our feature request list. We have a new feature that might be similar to what you have requested, it will allow you to generate custom invoices, please check this guide: https://www.jotform.com/help/739-how-to-generate-an-invoice-for-your-payment-form?